Returns & Exchanges Policy

You may return or exchange products purchased from Impetto under the following conditions.

Eligibility

For customers located within the European Union (EU): You may exercise your statutory right of withdrawal within 14 calendar days after receiving your order, in accordance with the EU Consumer Rights Directive (2011/83/EU). Once you notify us of your decision to withdraw, the product must be returned within the period required by applicable law.

For customers outside the European Union: Return requests must be submitted within 15 days of the purchase date or within 7 days after the order is delivered, whichever comes first.

Items must be returned in their original condition, with all original packaging. Customers may inspect the product as they would in a physical retail store. Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product may result in a partial refund where permitted by applicable law.

Exchanges are subject to product availability.

Return Process

Contact our support team at support@impettoofficial.com to request a return authorization.

Once approved, we will provide detailed return instructions.

After the returned item has been received and inspected, we will notify you whether the return has been approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. For customers located within the European Union, return shipping costs for withdrawals are the customer's responsibility unless otherwise required by applicable law.

Refund Policy

At Impetto, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund under the following conditions.

Refund Eligibility

For customers located within the European Union (EU): You may exercise your statutory right of withdrawal within 14 calendar days after receiving your order, in accordance with the EU Consumer Rights Directive (2011/83/EU). Refunds will be processed in accordance with applicable law.

For customers outside the European Union: Refund requests must be submitted within 15 days of the purchase date or within 7 days after the order is delivered, whichever comes first.

Products must be returned in their original condition, with all original packaging. Customers may inspect the product as they would in a physical retail store. Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product may result in a partial refund where permitted by applicable law.

Personalized products, custom-made products, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, gift cards, and other non-returnable items are not eligible for refunds unless they arrive damaged or defective or unless otherwise required by applicable law.

Refund Process

Contact us at support@impettoofficial.com to request a return.

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 14 days after we receive the returned product or receive evidence that it has been shipped back, whichever occurs first, unless a different timeframe is required by applicable law.